Question 1

What are your shipping cost/rates?

Accepted Answer

1. The United StatesOrders USD$100 and above: FREE SHIPPINGOrders below USD$100: Flat shipping rate USD$9.95Shipping Duration: 7-14 business days&nbsp;2. AustraliaOrders AUD$150 and above: FREE SHIPPINGOrders below AUD$150: Flat shipping rate AUD$9.95Shipping Duration: 7-14 business days3. New ZealandOrders AUD$150 and above: FREE SHIPPINGOrders below AUD$150: Flat shipping rate AUD$9.95Shipping Duration: 7-14 business days4. EuropeOrders €90 and above: FREE SHIPPINGOrders below €90: Flat shipping rate €9.95Shipping Duration: 7-14 business days5. UKAll orders: Flat shipping rate&nbsp;£4.95Shipping Duration: 7-14 business days&nbsp;6.&nbsp;GCCCountries:&nbsp;Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates &amp; JordanAll orders: Flat shipping rate USD$18.95Shipping Duration: 7-14 business days7. CanadaAll orders: Flat shipping rate CAD$11.95Shipping Duration: 7-14 business days8. AsiaAll orders: Flat shipping rate USD$ 9.95Shipping Duration:&nbsp; 7-14 business days&nbsp;

Question 2

Will my package be charged customs and import charges?

Accepted Answer

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.

It is also your responsibility to ensure that you can import Shopholisticlife products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.

Depending on your state laws, taxes may be charged for any purchases. Unfortunately, Shopholisticlife has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Question 3

Separate Shipments & Delays

Accepted Answer

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

In very rare occasions, the delivery may take longer than the standard shipping time state above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Question 4

How long does delivery take?

Accepted Answer

Due to the current situation with Covid-19, orders are taking an additional 3-5 working days to process. We are working hard to get all your orders sent out as quickly as possible and we're sorry it's taking a little longer than usual.

If your order hasn’t arrived in the estimated delivery times, please send an email to andy@shopholisticlife.com

Question 5

How do I track my package?

Accepted Answer

Tracking information is available within 5-10 days. Tracking details will be supplied once the orders have been shipped. If at checkout you allow receiving Facebook Messenger messages from us, you will get a message with your tracking number. Otherwise, you will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact us at andy@shopholisticlife.com

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